Grassroots Academy FC ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and platform.
1. Information We Collect
For Coaches:
- Name and contact details (email, phone number)
- Team information (team name, age group, league, logo)
- Messages and interactions with parents
- Trial application data
- Account login credentials
- Subscription and payment details (via Stripe)
For Parents:
- Name and contact information
- Child's football-related information (age, position, club history)
- Media uploads (videos, images, documents)
- Parental consent videos for highlight publication
- Trial application answers
- Account login credentials
- Payment data for Pro subscription (via Stripe)
Automatically Collected Data:
- IP address, device type, browser type
- Usage analytics (via tools like Plausible or similar privacy-first analytics)
2. How We Use Your Data
- To create and manage your account
- To facilitate trial applications between parents and coaches
- To enable communication between users (e.g. parent/coach messaging)
- To personalise your dashboard and feature experience
- To process payments and manage subscriptions
- To review and publish submitted highlight videos, subject to parental video consent and internal moderation
- To improve our platform and user experience
- To detect fraud or misuse of the platform
3. Sharing of Data
We never sell your data.
We only share personal data with:
- Our payment processor (Stripe) for billing
- Trusted infrastructure providers (e.g. hosting, analytics) under strict data processing agreements
- Legal authorities if required by law
4. Data Retention
- Your data is retained as long as your account is active or as required for legal and regulatory purposes.
- You can request deletion of your data by contacting us via our support form or email.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for data processing (where applicable)
- Lodge a complaint with a data protection authority
6. Data Security
We use industry-standard security measures to protect your data, including encryption, secure hosting, and access controls. However, no system is 100% secure.
7. Children's Privacy
We do not knowingly collect data directly from children. All child-related data, including highlight video submissions, must be submitted or approved by a parent or legal guardian.
8. Highlight Videos and Parental Consent
Highlight videos that include children are only published after the submitting coach has nominated a parent or guardian, who must log in and submit a video-based consent statement. No child media is published unless verified parental consent has been provided and reviewed by our moderation team.
All submitted clips are watermarked, reviewed manually, and may be declined if deemed unsuitable for public display. Parents may request the removal of highlight content at any time via our Contact page.
9. International Users
Our platform is based in the UK. If you are accessing the service from outside the UK, you agree to the transfer and processing of your data in accordance with UK data protection laws.
10. Updates to this Policy
We may update this policy from time to time. You will be notified of any material changes via the platform or email.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us via our Contact page.